IT support & help deskNodea DESK
Your teams helped fast, in their language.
A service desk that answers in French, Arabic and Darija, on site or remotely, and manages your workstations from purchase to recycling.
What we hear
in the field.
Stuck users
Printer, password, VPN: every blocker costs time and motivation.
Overloaded IT person
One person for everything: no holidays, no nights, no perspective.
Poorly tracked devices
Who has which PC? When should it be replaced? Where are the licences? Nobody really knows.
What we take care of.
Service desk
- GLPI portal and tickets
- Level 1, 2 and 3 support
- Remote control (MeshCentral)
- Response-time commitments (SLA)
On-site support
- Scheduled on-site visits
- Resident technician (optional)
- Meeting rooms and video conferencing
- Printers and peripherals
Employee lifecycle
- Joiners: account, PC, access
- Internal moves
- Leavers: return, revocation
- Digital welcome kit
Workstation fleet
- Purchasing and compared quotes
- Imaging and deployment
- Workstation inventory in GLPI
- End of life and refurbishment
Three levels, tailored
to your scope.
Monthly subscription or fixed price, depending on the service.
Essential
- Remote support during business hours
- Ticket portal
- Fleet inventory
- Monthly report
Business
- Scheduled on-site visits
- Joiners and leavers handled
- Purchasing management
- Satisfaction survey
Premium
- Extended hours and Saturdays
- Resident technician
- VIP support for executives
- Monthly committee
How we work.
Scoping
Volumes, sites, hours, languages.
Set-up
Portal, numbers, procedures, inventory.
Support
Tickets handled under SLA.
Improvement
Analysis of recurring incidents.
What you receive.
Who it is for, in practice.
Customer contact centre
Agent floors: on-site support and fast replacement.
Branch network
Remote support for branches, scheduled on-site visits.
Subsidiary head office
VIP support in French and English for management.
Typical scenarios, shown for illustration.
Your questions,
our answers.
What is Nodea DESK?
Nodea DESK is the “User support & devices” offer from Nodeacore, a managed IT services company based in Casablanca. A service desk that answers in French, Arabic and Darija, on site or remotely, and manages your workstations from purchase to recycling.
What does Nodea DESK include?
Nodea DESK covers four areas: Service desk (GLPI portal and tickets, Level 1, 2 and 3 support), On-site support (Scheduled on-site visits, Resident technician (optional)), Employee lifecycle (Joiners: account, PC, access, Internal moves) and Workstation fleet (Purchasing and compared quotes, Imaging and deployment).
What are the service levels of Nodea DESK?
Three levels, on a monthly subscription or at a fixed price: Essential (Remote support during business hours, Ticket portal); Business (Scheduled on-site visits, Joiners and leavers handled); Premium (Extended hours and Saturdays, Resident technician).
Which technologies does Nodea DESK use?
Nodea DESK relies on GLPI and MeshCentral.
How does a Nodea DESK project start?
In four stages: Scoping (Volumes, sites, hours, languages), Set-up (Portal, numbers, procedures, inventory), Support (Tickets handled under SLA) and Improvement (Analysis of recurring incidents). The IT Check-up 360° helps frame the need beforehand.
Let’s talk about your
information system.
Two assessments to take stock: a concrete review, presented by our experts.